To check for recent updates, click Check for updates and messages. If HP Support Assistant detects updates, a list of updates displays in the Updates available window. Click here to download the HP Support Assistant tool.Ĭlick My devices on the top of the HP Support Assistant window, and then click Updates in the window for your device.This tool will scan the laptop and install the required drivers. Let us download and run the HP Support Assistant tool.I recommend you to perform the following steps to isolate the issue and arrive at a fix: Are you the administrator on the laptop?.Did any software changes or updates happen on your laptop recently?.This link will help in finding the model number: What is the exact laptop model number.To assist you with accurate information I would require more information regarding this: I appreciate your efforts in troubleshooting this issue and have certainly done a good job. You have tried to install the drivers and an error appears with a code. During troubleshooting, you got a message saying "there was something wrong with the realtek HD audio driver". I understand that you have an HP Pavilion 14 series laptop and there is a red cross on the audio icon. I came across your post and would like to assist.
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